Important Information
Policies
To help make your stay at Sheraton Toronto Airport Hotel & Conference Centre in Etobicoke as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Check-in rules and pet policies are easy to establish.
Sheraton Toronto Airport Hotel & Conference Centre has published policies covering arrival, departure, age restrictions, smoking, pets, parking, and accessibility. Check-in begins at 3:00 PM and check-out is at noon, with a minimum check-in age of 19. The property is smoke-free and welcomes pets, with up to two pets per room and a maximum weight of 40 kilograms per pet under the current rules. Guest rooms can include accessible features, while elevators and accessible routes serve the wider property. Cancellation terms depend on the selected accommodation and reservation conditions. Other amenities include a 24-hour airport shuttle, heated indoor pool, fitness centre, Club Lounge, dining, EV charging, and conference facilities.
- Check-In and Check-Out
Check-in begins at 3:00 PM and check-out is at 12:00 PM. The front desk operates 24 hours.
- Minimum Age and Identification
The minimum age for check-in is 19. Guests should have the identification and payment method required for the reservation available at arrival.
- Smoking Policy
The property is smoke-free. Smoking accommodation is not listed among the available room categories.
- Pet Policy
Pets are welcome. Current property information allows up to two pets per room, with a maximum weight of 40 kilograms per pet.
- Cancellation Policy
Cancellation and prepayment conditions depend on the selected room type and reservation terms. The conditions attached to the chosen accommodation should be reviewed before booking.
- Parking Policy
On-site parking is available, including self-parking and valet service. Electric-vehicle charging is also available. Parking is subject to the property's current terms.
- Accessibility Policy
Accessible rooms and public facilities are available. Features include accessible parking, elevators, accessible routes, roll-in showers, bathtub grab rails, accessible vanities, hearing-accessible accommodation or kits, and wheelchair-height toilets.
- Club Lounge Access
Club Lounge access is available with qualifying accommodation or status. Platinum, Titanium, and Ambassador Elite members receive complimentary access under the current property information.